It was 20 Years Ago Today — What Do You Remember?

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A new academic year had just begun. After 10 years as a high-school teacher and after another decade as a technical writer, I was in my second year as a writing specialist at a community college in upstate New York. My desk stood in the midst of a large, open room on the lower level of the library, a place we called the Learning Assistance Center. I remember the day was bright and warm, and the early…

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